Refund Policy

1. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped. Once an order has been processed, it cannot be cancelled.

2. Returns Eligibility

Due to the nature of our products, we do not accept returns once the order has been shipped. All sales are considered final unless the item received is damaged or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at contact@swisspeptide.com with your order number and clear photographic evidence. After review, we may offer a replacement or refund at our discretion.

4. Refunds

Refunds, if approved, will be processed back to the original payment method within 5–10 business days. Shipping fees are non-refundable.

5. Failed Delivery / Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details, including the delivery address and telephone number. We are not responsible for orders delivered to an incorrect address or for delivery failures caused by inaccurate information provided by the customer. If a shipment is returned due to a failed delivery, incorrect address or incorrect telephone number, reshipping fees may apply.

6. Payment Disputes

We encourage customers to contact us directly to resolve any issue before initiating a chargeback. Unauthorized chargebacks may result in account restrictions.

7. Contact

For any questions regarding this policy, please contact us at: contact@swisspeptide.com